Troubleshooting Go To Meeting

Go-To-Meeting attendees can join a meeting from anywhere, anytime using a compatible computer or mobile device! A few members have had issues accessing the recorded meetings. Please be sure to check that your hardware, software and internet connection meet the requirements.

You can contact Go-To-Meeting support here.

Operating System:

  • Windows 7 - Windows 10
  • Mac OS X 10.9 (Mavericks) - macOS Big Sur (11)
  • Linux/Ubuntu (Web App only)
  • Google Chrome OS (Web App only)
  • iOS 11 - iOS 13
  • Android OS 5 (Lollipop) - Android 10

Web browser (Applies to Web App only)

  • Google Chrome v72 or newer
  • Microsoft Edge v77 or newer

Internet Connection:

  • Computer: 1 Mbps or better (broadband recommended) (see How much bandwidth is used during a session?)
  • Mobile device & Chromebook: 3G or better (WiFi recommended for VoIP audio)

If it’s your internet connection, you’ll want to reset your connection and then try to connect to your meeting again.

Software

  • GoToMeeting desktop app (JavaScript enabled)
  • GoToMeeting app from the Apple Store, Google Play Store, or Windows Store

Hardware

  • 2GB of RAM (minimum), 4GB or more of RAM (recommended)

Mobile device

  • iPhone 5 or newer
  • iPad 3rd gen or newer

Software:

Check your computer’s or your anti-virus software’s firewall.You need to configure your firewall’s settings to allow GoToMeeting to connect you to your meetings. GoToMeeting actually has pretty detailed instructions on how to handle that.

 

Comments are closed.